Privacy Policy

Last Updated: December 28, 2025

Your Privacy Rights

Using Fansport Tanzania requires sharing personal information, and you deserve absolute clarity about what happens with your data. This policy explains in straightforward language how we collect, use, protect, and manage your information. We've deliberately avoided legal jargon because privacy policies should be readable, not obstacles to understanding your rights.

As a Tanzanian betting platform, we comply with both international data protection standards and local regulations governing online gaming operators. This dual framework ensures your information receives protection that meets global best practices while respecting Tanzanian legal requirements.

Information We Collect

Registration requires your full name, date of birth, phone number, email address, and residential location. This isn't excessive curiosity—Tanzanian gaming regulations mandate age verification and identity confirmation to prevent underage gambling and fraud. Your birth date proves you're over 18, while your address helps us comply with local licensing requirements.

Payment information includes mobile money details (M-Pesa, Tigo Pesa, Airtel Money numbers), bank account information for withdrawals, and transaction history. We process this data through encrypted channels and never store complete mobile money PINs or full bank account numbers on our servers. Payment processors handle sensitive financial data under strict security protocols that exceed standard requirements.

Betting Activity Data

Your betting behavior creates data that helps us understand platform usage and detect problems. Which sports you bet on, preferred odds ranges, typical stake amounts, betting frequency, game selections, login times, and device information all contribute to your activity profile. We use this information for fraud detection, responsible gambling monitoring, and occasionally for personalized promotional offers.

Device information includes your phone model, operating system, browser type, IP address, and general location data (city level, not precise GPS coordinates). This technical data helps us optimize platform performance for devices that Tanzanian players actually use and identify suspicious account access from unusual locations.

How We Use Your Information

Account verification stands as our primary reason for collecting personal details. We must confirm you're a real person, legally old enough to gamble, and not someone previously banned for fraud or problem gambling. This protects honest players from criminals who might otherwise compromise platform integrity.

Processing bets and payments obviously requires knowing who you are and where to send winnings. Transaction records help resolve disputes if something goes wrong with a bet settlement or withdrawal. We keep detailed logs of every transaction, bet placement, and odds at time of betting to ensure fair handling of any disagreements.

Security Monitoring

Our fraud detection systems analyze betting patterns to identify unusual activity that might indicate account compromise or manipulation attempts. If someone suddenly starts betting huge amounts from a different city using your account, we need to notice immediately and lock things down. These systems protect both you and other players from sophisticated fraud schemes.

Responsible gambling monitoring uses your betting data to identify potentially concerning patterns—dramatically increasing stakes, chasing losses, or spending far beyond normal levels. If we notice warning signs, we may reach out to ensure you're aware of available controls and support resources. This proactive approach helps prevent problems before they become serious.

Data Security Measures

SSL encryption protects all data transmission between your device and our servers. This creates a secure tunnel that outsiders cannot intercept or read. Banking-grade encryption safeguards highly sensitive information like passwords and payment details both during transmission and while stored on our systems.

Our databases sit behind multiple security layers including firewalls, intrusion detection systems, and strict access controls. Only authorized staff members with legitimate business reasons can view player information, and we log every access for accountability. Regular security audits by independent firms identify vulnerabilities before anyone exploits them.

Payment Security

Mobile money transactions process through official operator APIs with additional encryption layers. We never store your M-Pesa or Tigo Pesa PIN—authentication happens directly through mobile operator systems. This separation means even if someone somehow accessed our database, they couldn't initiate transactions from your mobile wallet.

Information Sharing

We don't sell your data to third parties, period. That's not our business model, and frankly it would betray the trust you place in us. However, we do share limited information with specific partners when necessary for platform operation.

Payment processors receive transaction details required to handle deposits and withdrawals. Game providers get minimal data needed to operate casino games and virtual sports properly. Customer service tools store conversation history so support agents can help you effectively without making you repeat your story. Regulatory authorities receive information when legally required for licensing compliance or investigations.

Third-Party Commitments

Every partner signs contractual agreements committing them to protect your data and use it only for specified purposes. We audit major partners regularly to verify compliance. If a partner suffers a data breach, they must notify us immediately so we can take protective measures for affected players.

Your Privacy Rights

You can request a complete copy of all information we hold about you. This typically takes 3-5 business days to compile into a readable format. You can also ask us to correct inaccurate information or delete your data entirely, though we may need to retain certain records for legal compliance even after account closure.

Opt-out options exist for promotional communications—marketing emails, SMS notifications about bonuses, and push notifications from our mobile site. Account settings let you control most communication preferences. However, we cannot disable security alerts, transaction confirmations, or legally required notices as these protect your account security and meet regulatory obligations.

Cookie Usage

Our platform uses cookies to remember your login status, language preferences, betting history, and site navigation patterns. Some cookies track how you move through the platform so we can identify confusing areas and improve layout. You can disable cookies in your browser settings, though this may break certain features like staying logged in between sessions.

Cookie Types

Essential cookies enable core functionality—logging in, placing bets, accessing account information. Performance cookies help us measure page load times and identify technical issues. Functional cookies remember your preferences like odds format or favorite sports. Analytics cookies show us which features get used most and where players encounter difficulties.

Data Retention

We retain active account data for as long as your account remains open plus seven years after closure. This retention period meets Tanzanian financial record requirements and allows us to resolve potential disputes or regulatory inquiries. Betting history, transaction records, and identification documents fall under this retention policy.

Marketing data gets deleted sooner—if you unsubscribe from promotional communications, we remove you from marketing lists within 48 hours while retaining only basic information required for account operation and legal compliance.

Policy Updates

We update this privacy policy occasionally as laws change or we add new features. Material changes that affect how we use your data get announced through email and prominent website notifications. Continuing to use Fansport Tanzania after updates means you accept the revised terms. If you disagree with changes, you can close your account before they take effect.

Contact About Privacy

Questions or concerns about how we handle your data? Contact our support team through any available channel and mention you're asking about privacy matters. We'll connect you with someone who can address your specific concerns properly and provide detailed answers about our data practices.